What is the SOLAR Customer Application & how does it help me?
- Regal Gaming Technologies
- Aug 29
- 3 min read
As the UK’s leading supplier of amusement equipment to the leisure sector, Regal Gaming Technologies has built its reputation on innovation, reliability, and customer-focused solutions. Alongside our industry-leading operating and machine management tools — COSMOS, NEXUS, and MARS — we are proud to introduce the SOLAR Customer Application: a powerful, in-house developed platform designed to give operators unprecedented transparency, efficiency, and control over their digital gaming machines.
A new standard in machine management
The SOLAR Customer Application is available for download on Android and provides secure, site-specific access to real-time operational data. Each site is configured individually, with customised login credentials, ensuring that only authorised personnel can manage and monitor machines.
By integrating directly with our Machine Analysis Reporting System (MARS), the app delivers live data streams that empower operators to make informed, data-driven decisions. This real-time insight represents a step-change in how digital gaming machines are managed, enabling proactive responses to performance trends, maintenance needs, and compliance requirements.
Key functionalities at your fingertips
The SOLAR Customer Application has been designed with operators in mind, offering a suite of tools that streamline day-to-day management:
Full Accounting Transparency – Access detailed reporting and analysis tools to monitor financial performance with precision.
Live Hopper Refill Page – View refill activity across all machines on site, helping to track staff performance and identify refill patterns.
Live Float Levels – Instantly check machine float statuses to ensure optimal cash flow and operational readiness.
Historic and Current Collections – Review past and present collection data for accurate financial oversight.
Service Call Management – View and request lists of open and closed service calls, streamlining communication with our engineering teams.
Contact Directory – Access site-specific contact lists defined by Regal and your sub-company for quick communication.
Customer Service Requests – Request a call from the Regal Customer Service Team directly through the app.
Enhanced compliance and safety
In line with our commitment to safer gambling, the SOLAR Customer Application includes an age verification feature. This ensures that gaming functions remain locked until the customer’s age has been verified, supporting compliance with Gambling Commission requirements. Operators can unlock machines via the app once verification is complete, enhancing both safety and operational control.
Seamless integration with Regal’s technological ecosystem
The SOLAR Customer Application is part of Regal Gaming’s broader suite of technical solutions designed to optimise machine performance and profitability. Our platforms — including COSMOS for operational oversight, NEXUS for KPI-driven reporting, and MARS for real-time data capture — work in harmony to provide a complete, connected management experience.
This integration means that data from the SOLAR app can be cross-referenced with other Regal systems, giving operators a holistic view of performance across their entire estate. Whether it’s monitoring refill patterns, tracking utilisation rates, or generating bespoke business intelligence reports, the SOLAR app is a vital link in our connected technology chain.
Why it matters for your business
In a competitive leisure market, efficiency and insight are key to maximising revenue and customer satisfaction. The SOLAR Customer Application delivers both by:
Reducing downtime through faster service call management.
Improving cash handling accuracy with live float and hopper data.
Enhancing compliance with built-in age verification.
Providing actionable insights through detailed financial and operational reporting.
By putting this level of control directly into operators’ hands, Regal Gaming is helping venues run more efficiently, respond faster to issues, and make smarter business decisions.
Learn more about SOLAR
The SOLAR Customer Application is more than just a management tool — it’s a gateway to greater transparency, efficiency, and profitability. To explore how it can transform your venue’s operations, visit Regal Gaming’s Technical Solutions page or contact our customer service team today.
