Question 1

Who is Regal Gaming Technologies?

Accepted Answer

Regal Gaming Technologies is the UK’s leading supplier of amusement and gaming equipment to the leisure sector. Established in 1998 and headquartered in Bamber Bridge (Preston), the company operates from nine regional depots with a team of around 360 people—about 80% of whom work in the field supporting customers. Regal is part of the MERKUR Group, one of Europe’s largest gaming groups.

Question 2

What makes Regal different from other machine operators?

Accepted Answer

Regal blends scale with technology: nationwide coverage via nine service centres, real‑time machine connectivity for performance insights, and a technology stack (including MARS and Power BI) that underpins proactive decision‑making. The result is fast service (364 days a year), industry‑leading KPIs (including a 97% first‑time fix rate), and data‑driven optimisation of machines and content.

Question 3

Are Regal part of a larger group?

Accepted Answer

Yes—Regal is a subsidiary of the MERKUR Group, an international, family‑owned gaming group with global reach and deep expertise in content, technology and operations.

Question 4

Which venues do Regal Gaming serve?

Accepted Answer

Regal supplies the UK leisure sector, with a strong presence in pubs, venues and other alcohol‑licensed premises. Regal covers small independent venues, all the way through to large pub companies. The company provides pub‑specific guidance and resources, including compliance downloads for gaming machines in pubs.

Question 5

Is Regal Gaming licensed and regulated?

Accepted Answer

Regal Amusement Machine Sales Ltd (t/a Regal Gaming Technologies) is licensed and regulated by the Gambling Commission. License Number: - 007561-N-315074-018.

Regulated by the Financial Conduct Authority.

Question 6

How do I start working with Regal?

Accepted Answer

Submit a sales enquiry and a local specialist will assess your venue, recommend the best mix of equipment, and map out installation, service and reporting.

Question 7

What information does Regal need from me to get started?

Accepted Answer

Your venue type and layout, target customer profile, any existing machine performance (if applicable), preferred payment methods (coin/contactless), and communications requirements (e.g., AV/background music). Regal’s planning team will complete a site appraisal to finalise the specification

Question 8

How do I contact Regal Gaming?

Accepted Answer

Phone 01772 694242 or email enquiries@regalgaming.co.uk. 
Postal address: 139 Brookfield Place, Walton Summit, Bamber Bridge, Preston PR5 8BF

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