The First-Time User Guide: Setting Up Your SOLAR Account Safely
- 3 days ago
- 3 min read
At a Glance: Getting started with SOLAR
Initial Login: Access the app using your unique, Regal-issued username and password.
Security First: Set a secure PIN during your first sign-in to ensure sensitive venue data remains protected.
Operational Control: Monitor hopper levels, request service calls, and track machine collections in real-time.
Compliance Support: Manage age verification requests instantly via audible alerts and visual cues.
Direct Support: Find contact details for your Business Development Manager (BDM) or request a callback with a single tap.
As the UK’s leading provider of amusement and gaming equipment, Regal Gaming is dedicated to providing more than just industry-leading machines. From high-performing Category C fruit machines to the latest digital jukeboxes, we ensure our partners have the technical solutions necessary to maximise profitability and streamline operations. Central to this support is the SOLAR Customer App, our bespoke management tool designed to put total site control in the palm of your hand.
If you are a new partner, this guide will walk you through the essential steps of setting up your account safely and navigating the core features that make managing your site effortless.
How do I first access my SOLAR account?
When you begin your partnership with Regal Gaming, you will be issued a unique username and password. These credentials are required for your very first login. Once you have entered these details, the SOLAR Customer App will prompt you to set a secure PIN.
This PIN is a vital security feature; it ensures that sensitive data—such as collection amounts and machine performance—remains protected while allowing you and your authorised staff to sign in quickly during a busy shift. From your second visit onwards, you will only need this PIN to access the full suite of features, striking the perfect balance between high-level security and operational speed.
How can I manage machine refills and maintenance?
Running out of float can halt your revenue and frustrate customers. To prevent this, the "Hopper Refill" option in the main menu allows you to view live coin and note levels for every machine on your site. By tapping individual machines, the app calculates a total refill amount, allowing you to prepare exactly what is needed before you even open a machine door.
Should a technical issue arise, the service request feature eliminates the need for lengthy phone calls. You can simply select the "Service Calls" option, tap ‘Add’, select the specific machine, and describe the fault. This request is sent directly to our service team. You can then monitor the status of "Open" calls or review "Closed" calls to see exactly what actions our engineers took to resolve the issue.
How does the app support financial tracking and compliance?
Transparency is key to a successful partnership. Under the "Collection Dates" menu, you can view comprehensive data regarding your machine revenue. This includes the number of machines collected, the specific dates, and the total amounts gathered. Furthermore, the SOLAR Customer App provides instant access to digital copies of your collection receipts, making your back-office accounting significantly more streamlined.
For venues where age-restricted gaming is a priority, the app serves as a robust compliance tool. If a player requires manual age verification, your device will trigger an audible alert and the machine in question will be highlighted in blue on your screen. After checking the customer's ID, you can unlock the machine directly from the app, selecting the ID type presented to maintain a digital audit trail of your due diligence.
What should I do if I need further assistance?
Regal Gaming prides itself on personal service. If you need to speak with your Business Development Manager, the "Regal Contacts" section provides their direct details. You can even use the "Request Call from Regal BDM" button for a single-tap callback. For technical account issues, our dedicated support team is available at solarsupport@regalgaming.co.uk.
Frequently asked questions
What if I forget my secure PIN?
If you have issues accessing your account or forget your PIN, please contact our support team at solarsupport@regalgaming.co.uk for a secure reset.
Can I see which engineer attended my site?
Yes. By viewing "Closed" service calls, you can see the details of the actions taken by the specific engineer who attended your call.
Is my financial data safe on the app?
Absolutely. The SOLAR Customer App uses encrypted login protocols and your personalised PIN to ensure that only authorised users can view collection receipts and revenue data.
Does the app work for all Regal Gaming machines?
The app provides data for your entire Regal estate, from digital pool tables and jukeboxes to high-stakes gaming machines.
Ready to take control of your venue’s entertainment?
Learn more about the SOLAR Customer App here and discover how Regal Gaming can transform your site’s performance.
